ContactWorks

Review

★8.3/10

🇺🇸 Austin, Texas, United States·50 - 249 employees·Est. 2004·Reviewed Jul 2026

World-Class Call Center and Customer Contact Services

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Best For

B2B companies needing scalable call center and lead generation outsourcing

Hourly Rate

$25-49/hr

50% below the $75/hr median for lead gen agencies in United States

Min. Project

$5K+

Industries

Business Services, HR & Staffing, Financial Services

About ContactWorks

ContactWorks provides scalable outsourcing solutions for lead generation, technical support, customer service and other contact center functions. Founded in 2004, they focus on high-touch interactions using data-driven strategies to identify and nurture prospects for B2B clients.

Who ContactWorks Is Best For

ContactWorks works best for Business Services, HR & Staffing companies that need Inbound/Outbound Telephone Sales and Lead Generation. With minimum project size of $5K+, hourly rates of $25-49/hr, they are accessible to startups and small businesses with limited budgets. Based in Austin, TX, their primary differentiator is 20 years in contact services.

Why Choose ContactWorks

20 years in contact services

Scalable outsourcing model

Data-driven prospecting

High-touch interactions

Things to Consider

Wide service menu risks spreading capabilities thin; clients with complex requirements should verify depth of expertise in their specific need

Focus on B2B clients means limited experience with D2C or consumer-facing campaigns

Limited publicly available case studies make it difficult to verify performance benchmarks before committing to an engagement

ContactWorks Services

Inbound/Outbound Telephone SalesLead GenerationAppointment SettingTechnical SupportCustomer ServiceOrder EntryHelp DeskField Sales Support

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Alternatives to ContactWorks

Lead Gen Agencies with a similar market, price band, and focus.

Upcall

★ 9.6

Companies needing scalable outbound calling campaigns with fast deployment

Scalable outbound calling campaigns for lead generation and qualification

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OnBrand24

★ 8

Mid-market and enterprise companies running high-volume outbound teleprospecting

Large-scale B2B outbound call center providing lead generation, appointment setting, and inside sales

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Quality Contact Solutions

★ 7.8

B2B organizations that need compliant outbound telemarketing and appointment setting at call-center scale

B2B outbound telemarketing, appointment setting, and qualified sales leads

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