ContactWorks

Review

★8.3/10

🇺🇸 Austin, TX·50-249 employees·Est. 2004·Reviewed Feb 2026

World-Class Call Center and Customer Contact Services

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Best For

B2B companies needing scalable call center and lead generation outsourcing

Hourly Rate

$25-49/hr

Min. Project

$5K+

Industries

Business Services, HR & Staffing, Financial Services

About ContactWorks

ContactWorks provides scalable outsourcing solutions for lead generation, technical support, customer service and other contact center functions. Founded in 2004, they focus on high-touch interactions using data-driven strategies to identify and nurture prospects for B2B clients.

Who ContactWorks Is Best For

ContactWorks is best for B2B companies that need scalable call center operations, appointment setting, and lead generation outsourcing. With 20+ years in contact services and a 50-249 person team, they handle inbound and outbound phone operations at $25-49/hr. A cost-effective option for companies in HR, financial services, or healthcare that need high-volume phone-based prospecting.

Why Choose ContactWorks

20 years in contact services

Scalable outsourcing model

Data-driven prospecting

High-touch interactions

Things to Consider

—Call-center model may feel less personalized than boutique SDR agencies

—Low rates at $25-49/hr may reflect offshore or lower-cost labor

—Phone-centric approach, less suited for companies needing digital-first lead gen

—Broad service scope across help desk, order entry, and sales may dilute focus

ContactWorks Services

Inbound/Outbound Telephone SalesLead GenerationAppointment SettingTechnical SupportCustomer ServiceOrder EntryHelp DeskField Sales Support

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