CIENCE Technologies

We had a very disappointing experience with this CIENCE. Over the course of our 6-month contract, we encountered several major issues that made the engagement ultimately a waste of time and money. First, the call center representatives were clearly not well-trained. Their lack of professionalism and understanding of our services reflected poorly on our brand. Additionally, we were shuffled between multiple account managers throughout the campaign, which resulted in inconsistent communication and a lack of clear strategy or accountability. The CIENCE-GO software provided was far from intuitive and failed to deliver accurate or useful reporting. It was difficult to navigate, and the data we did receive often didn’t match what was actually happening on the ground. Perhaps most disappointin

Run away! Do not waste your time or money with CIENCE. We were oversold and they underdelivered at every step. Our first account manager left before we were onboarded. When we were reassigned to another person, we had to start onboarding over delaying our start time. Their account management team is all offshored, their SDR calling leads on our behalf could barely speak English and was clearly new to the position, the contact lists were so far off the audience we were targeting and when they were finally able to provide a decent list, they said they would have to charge us more for the custom list creation. They managed to eek out 2 first meetings in the 4-5 months we were with them. After the first that we had a campaign active, they tried to double the price we were paying while they wer