rethinkCX
ReviewToronto CX outsourcing consultancy matching businesses with offshore call center and B2B vendors
About rethinkCX
rethinkCX is a remote Toronto consultancy founded in 2024 that matches businesses with global customer experience and B2B outsourcing vendors across the Philippines, India, and Latin America. The firm claims up to 80% cost savings versus in-house operations while maintaining 90% CSAT for clients including mid-sized ecommerce brands. DesignRush lists appointment setting, BPO, and outbound call center expertise.
Who rethinkCX Is Best For
rethinkCX fits companies evaluating offshore call center or BPO partners who want a consultant to shortlist vendors rather than run campaigns directly. Their vendor-matching model suits ecommerce and service businesses optimizing support costs. Buyers wanting a hands-on SDR agency may prefer a direct execution partner.
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