Influx

Review

★7.1/10

🇦🇺 Cremorne, Australia·250 - 999 employees·Est. 2013·Reviewed May 2026

Global leader in Support as a Service with elastic, pay-as-you-go customer support teams.

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Best For

Growth-stage companies and e-commerce brands needing scalable, elastic customer support outsourcing

Hourly Rate

Undisclosed

Min. Project

$50,000+

Industries

E-commerce, SaaS, Technology

Clients

About Influx

Influx is an Australia-based customer service outsourcing firm founded in 2013, operating as a global leader in Support as a Service with elastic teams that scale up or down on demand. The company serves businesses seeking flexible, pay-as-you-go support coverage across chat, email, and voice channels without the overhead of full-time hires. With a 4.1 Clutch rating from 7 reviews and a team of 250-999 employees, Influx is suited to growth-stage companies needing scalable customer support infrastructure.

Who Influx Is Best For

Influx works best for E-commerce, SaaS companies that need Customer Service Outsourcing and Sales Outsourcing. With minimum project size of $50,000+, a team of 250-999 people, they are accessible to mid-market companies with established budgets. Based in Cremorne, Australia, their primary differentiator is elastic pay-as-you-go support model.

Why Choose Influx

Elastic pay-as-you-go support model

Global support team infrastructure

Rapid scaling for high-growth companies

Things to Consider

Minimum project size of $50,000+ puts them out of reach for startups or small businesses with limited budgets

Limited service range focused on Customer Service Outsourcing and Sales Outsourcing means clients needing broader marketing support will need to bring in additional vendors

International location creates time zone gaps for US-based clients that require fast turnaround or same-day communication

Influx Services

Customer Service OutsourcingSales Outsourcing

Selected Work

Meshki: ethical 24/7 near-shore support at 95% CSAT

Meshki

Influx built a follow-the-sun CX team for Australian fashion brand Meshki, handling 20–30k tickets a month across chat, email and phone and reaching 95% CSAT as the brand scaled globally.

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Linktree: 24/7 CX for 2.8 million subscribers at 93% CSAT

Linktree

A fully managed 26-agent Influx team across Brazil, Jamaica, Indonesia and Kenya took Linktree to inbox zero with 93% CSAT while the product scaled to millions of users.

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Yazio: multilingual support for 5.6 million users

Yazio

Influx scaled Yazio’s customer support across languages and regions so the German health app could serve 5.6 million global users with high CSAT.

View case study

Photos

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