truematter

About truematter

truematter is a Columbia, South Carolina UX design and digital strategy firm founded in 2002. With 70% of services focused on UX/UI design and a $150-199/hr rate, the firm targets enterprise and large mid-market clients that need serious investment in user experience as a core part of digital transformation. Over two decades of operation have built a track record in complex digital strategy and product design work.

Who truematter Is Best For

truematter is best for established organizations investing in meaningful user experience improvement as part of a larger digital product or transformation initiative. The $50K minimum and $150-199/hr rate indicate a focus on substantive, well-funded projects rather than quick builds. Companies that treat UX as a strategic priority, not an afterthought, are the right fit.

Why Choose truematter

Things to Consider

truematter Services

Selected Work

Regency Centers — Retail Leasing Site UX

Regency Centers

truematter rebuilt Regency Centers' digital experience into a strategic leasing and dealmaking tool after research showed the prior site was not serving core deal facilitation goals for agents, investors, and retailers.

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Dominion Energy (SCANA) — Account Management UX

Dominion Energy

truematter modernized ancient, limited account-management flows for Dominion Energy (SCANA), making aggravating billing and account tasks pain-free and sending customer satisfaction soaring.

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Lexington Medical Center — Unified UX Strategy

Lexington Medical Center

truematter implemented a unifying UX strategy across Lexington Medical Center's many digital properties so different use cases still look, feel, and act the same for patients with urgent tasks.

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