Pontica Solutions
ReviewCustomer experience and IT outsourcing in 20+ languages
About Pontica Solutions
Pontica Solutions is a Bulgarian BPO and IT outsourcing company founded in 2015 and headquartered in Sofia, with a second office in Varna. The company helps global brands design, scale, and operate customer support, back-office operations, and technology-enabled services across more than 20 languages. Pontica serves clients in High-Tech, FinTech, Health Tech, gaming, logistics, and eCommerce. They have won multiple awards including the European Customer Experience Awards and the Stevie Awards for Sales and Customer Service. Their IT teams also build sustainable, cross-functional operations aligned to client performance metrics.
Who Pontica Solutions Is Best For
Pontica Solutions is well-suited to fast-growing technology and eCommerce companies that need an outsourced partner capable of delivering customer experience operations at scale across multiple languages and geographies.
Why Choose Pontica Solutions
Things to Consider
Pontica Solutions Services
Reviews from Google
A great company, I'd definitely recommend. One of the few that care for their employees, provide support and opportunities for growth and development, also transparency, open communication and overall a place where one can feel like a valuable part of the team.
I am highly impressed by the professionalism of both Pontica Solutions' management and CX team
Reviews sourced from Google
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